Booking Terms

OUR BOOKING TERMS

Payment/Prepayment terms

If your booking is made over six weeks before the arrival date then a deposit of 25% of the total amount will be due at the time of booking (or taken from the card that you have made your booking with). The full amount will be due (or taken from the card that you booked with) 6 weeks prior to your arrival date.

If your booking is made within six weeks of your arrival date, the full amount for your booking will be due (or taken from the card that you booked with).

Card payments and charges

If you are making payment with a debit or credit card then there will be a 2.1% charge added to your total booking amount.

For American Express card payments the charge is 2.8% of your total booking.

Check In and Check out times

Check-in time is between 14:30 hours and 21:00 hours on your day of arrival.
If you are arriving after 21:00 hours there will be an out of hours arrival fee of £15.

Please call us 24 hours before you arrive to give us your approximate time of arrival and car registration (if you have booked parking).

Check-out time on your day of departure is 10:30am hours and your parking will be valid until 10:45am hours.
If you would like to continue to park within the Royal William Yard after this time then you will need to pay at the parking meters from this time.

Parking

We can arrange parking for you at a cost of £10 per day – 1 space per apartment (40 Brewhouse does have its own allocated parking bay included in the accommodation price).
This gives you the freedom of coming in and out of the Royal William Yard as many times as you like and parking within the public parking areas.

If you have booked parking with your apartment it will be valid until 10:45am hours on your day of departure. If you would like to continue to park within the Royal William Yard after this time then you will need to pay at the parking machines from this time.

For extra cars you can pay at the onsite parking machines daily.

Cancellation Policy

If your booking is cancelled up to 14 days before the arrival date, you will receive a full refund for that booking.
If the booking is cancelled within 14 days of your arrival date or in the case of a no-show, the total price of the booking will be charged.

Damage Deposit

The card payment details provided will also act as your pre authorised damage deposit cover to process any claims should there be any damages that need to be paid for. This is very rare and we would itemise any damage claim before we processed them with your card.

Age Restrictions and Party Booking terms

We do not accept any bookings where the lead guest is under the age of 28 years old without prior agreement. The lead guest must be present on arrival. Photographic ID maybe required and entry to the apartment will be refused if you fail to provide this.

We do not accept bookings of single sex or mixed groups under the age of 28 years old without prior agreement. The lead guest must be present on arrival. Photographic ID maybe required and entry to the apartment will be refused if you fail to provide this.

Pets

Sorry, as the apartments are located in a shared development no pets are permitted

Smoking

We have a no smoking policy throughout all our apartments and their comunial areas.
Please ask a member of staff for the location of the permitted areas for smoking if required.